Our Policies

Shipping Policy

FOB: All shipping is FOB Trumbull, CT unless otherwise noted.

Domestic Shipping: All orders will be shipped prepaid and freight charges will be added to the product invoice. All special carrier requests must be submitted with the original order. We will try to honor special requests, however we reserve the right to select carriers with the best service record.

Refused shipments: The customer is responsible for all freight charges on reconsigned or refused shipments. A 25% restocking charge applies to all first quality goods that are returned to Interlude Home.

White Glove Shipping Policy:Our white glove carrier will call in advance to schedule a delivery. It is your responsibility to be available to receive the merchandise at the agreed upon time and address. Our white glove carrier will not deliver to an active construction site. If you accept the delivery without unpacking and inspecting the styles you do so at your own risk. Any damage discovered after delivery will be the responsibility of the receiving party.

Claims for damage to products that do not arise from defects in material or workmanship are the responsibility of the delivery company. Carefully inspect all styles upon delivery, while the delivery personnel are present. If any items have been damaged in shipment refuse them and instruct the delivery personnel to repack and return to the terminal. Notify Interlude Home that an item or items have been refused. Please note the style number and description email the information to customerservice@interludehome.com. A customer service representative will be in contact to advise replacement method and timing.

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