Placing Orders: Orders may be placed at any time on our website www.interludehome.com, or by faxing your orders to 203-445-7637, or by emailing your orders to CustomerService@interludehome.com. For questions about your order, please contact customer service at 203-445-7617.
Orders written as Hold for Confirmation (HFC) at markets or with a sales representative will remain valid for 90 days, unless ship dates are specified. HFC’s will be cancelled after 90 days without notice.
Pricing: Pricing is determined by the qualification of the customer (reflected in US Dollars): stocking dealer; non-stocking dealer; and retail. Prices are subject to change without notice. All orders are shipped FOB Trumbull, Connecticut. Sales tax will be assessed on all orders as required by law, unless we have a valid resale certificate on file before shipment.
Non-Stocking Dealer: There are no required minimums when purchasing as a Non-Stocking Dealer (NSD). In order to establish an account with Interlude Home as a NSD, we must have proof that you have an established business, a signed credit card authorization form to pay for your orders, and a valid resale certificate. Please contact your sales representative or Customer Service for assistance in establishing your NSD account.
Stocking Dealer: If you are a retailer with a storefront, located in a commercial delivery area, you may qualify for Stocking Dealer (SD) pricing. In order to establish an account with Interlude Home as a SD, we must have proof that you have an established retail facility (as verified by an Interlude Home sales representative), a signed credit card authorization form to pay for your orders, and a valid resale certificate. Contact your sales representative for account opening minimum requirements and customer pricing.
Every initial order must be paid upon shipment using a credit card. SD’s may wish to establish payment terms with Interlude Home. To qualify for Net 30 terms, we require a minimum of 4 credit references. If the payment history and business volume information is favorable, Net 30 terms will be granted. If there is history of slow payment, unresolved claims, or insufficient credit history, we will require prepayment. Please note however, if credit terms are extended, the invoice balance must be paid by check, wire or ACH when due. Credit cards may be used for payment but payment will be processed at the time of shipment.
Order Processing: All initial orders must be prepaid. Prepayment may be made by credit card. We accept Visa, Master Card and American Express. Orders requiring prepayment will be charged at the time of shipment. Interlude Home will not accept COD shipments. Merchandise that is in stock will be shipped within two weeks. Back orders will be shipped as quickly as practicable after the merchandise is in stock.
Invoices to Interlude Home customers will include freight charges. Interlude Home will select the freight carrier that best meets our standards of quality care in delivering product to customers. Please note that white glove delivery service may require remote location price adjustments. Should the customer choose to use their own carrier of choice, arrangements must be made in advance with Customer Service. When the customer’s freight carrier is used, the customer will pay the freight carrier directly for services rendered, and Interlude Home will bear no responsibility if any damages to the product are incurred during the delivery process.
Item Availability: We are committed to the highest level of service to our customers. To help you with your planning and project success, our item availability is visible any time through our customer portal. To use this feature simply sign in to your account at www.interludehome.com. If you do not yet have an account, select register from our home page and enter your information. A representative will contact you if any follow up information is required.
Damages and Shortages: Interlude Home takes great care in selecting the finest quality product for sale to its customers. We inspect and package every item to ensure that delivery to the customer is in the best condition possible. There may be that rare occasion where items are shipped that do not meet our customers’ expectations, or miss shipments may occur. Damages may also happen during the shipping process. All shipments must be inspected as they are being received and any delivery exceptions noted on the bill of lading with the carrier. Signature on the bill of lading indicating receipt by your agent or employee constitutes full acceptance of all merchandise delivered by Interlude Home’s carrier to the ship to address designated on the Order Acknowledgement. If we are shipping merchandise to your customers, acceptance of merchandise by your customers will be considered acceptance by you. All merchandise must be inspected within 72 hours of receipt for any concealed damages, and claims for damages or shortages must be made with your Customer Service Representative at that time. Photographs of damages to packaging materials and/or merchandise will be helpful in settling claims quickly.
Returns: No returns or damaged merchandise will be accepted without a Return Authorization (RMA) issued by our Customer Service Department first. All returns for reasons other than shipping damage or manufacturer defect are subject to a 25% restocking fee plus shipping and handling charges both ways. All merchandise must be returned in original condition and in the original packaging for credit. Merchandise being returned under a replacement arrangement must be returned in the replacement packaging.
Limited Warranty: We ship items that are consistent with the samples we display at trade shows and on our website; however, variations are a normal part of the production process. Our products will be free from defects in material and workmanship that impair the use of the product. You agree (a) to fully examine goods upon delivery, (b) to save all packaging materials with respect to damaged or defective goods, and (c) to contact us and (d) to provide a photograph showing the damage or defect within 72 hours of delivery. We will, at our option, repair or replace the item, or provide you a credit. If damaged item(s) are to be replaced or credited, the items must be returned prior to shipment of a replacement or authorization of credit. This is our only limited warranty or liability. Our limited warranty does not cover: (a) normal wear and tear, (b) product variations, (c) defects or damage occurring due to, or following, product modification (d) damage caused by shipping/transit and (e) damage caused by misuse, abuse, or negligent treatment of merchandise. Our limited warranty is void if repairs or modifications have been attempted by any person without our consent. Our limited warranty is limited to the original purchaser. In no event shall we be liable for incidental or consequential damages in connection with the purchase or use of any merchandise.
Disclaimer: Interlude Home works with the finest craftsmen from all over the world. Many items are handcrafted and use all natural materials which result in minor variations in color, shape, size and/or finish. These variations add to the artistic nature of the items that we sell and are in no way considered defects in the manufacturing process. The items that you receive may vary from photographs of the items that you may see in catalogs or showrooms.
MAPP Pricing: Interlude Home expects its customers to abide by the Minimum Advertised Pricing Policy (MAPP). Each customer has the right to establish their own pricing that best suits their particular needs and geographical variations. However, customers may not advertise or promote any Interlude Home products at prices that are lower than MAPP. This policy pertains to any products sold at any physical retail locations or over the internet. Interlude Home reserves the right to immediately terminate a relationship with a customer if it is determined that the customer has violated MAPP.
Interlude Home White Glove Delivery: White glove is a premium delivery service hired by Interlude Home to perform a residential delivery. White glove services entail opening, inspecting, and assembling ordered merchandise as well as debris removal and installation of item.
Our white glove carrier will call in advance to schedule a delivery. It is your responsibility to be available to receive the merchandise at the agreed upon time and address. Our white glove carrier will not deliver to an active construction site. Area and path to piece’s desired location needs to be cleared from any furniture or other items that might be in the way. The white glove delivery company does not rearrange furniture or move existing furniture. If you accept the delivery without unpacking and inspecting the styles you do so at your own risk. Any damage discovered after delivery will be the responsibility of the receiving party.
Claims for damage to products, excluding defects in material or workmanship, are the responsibility of the delivery company. Carefully inspect all styles upon delivery, while the delivery personnel are present. If any items have been damaged in shipment, refuse them and instruct the delivery personnel to repack and return to the terminal. Notify your Interlude Home Customer Service Representative that an item or items have been refused by emailing the invoice (if available), order number, and item style numbers affected to firstname.lastname@example.org. A customer service representative will be in contact to advise replacement method and timing.
In the event any white glove service including opening, inspecting, or assembling is refused, you, your customer, or another person within your company, are waiving the right to claim damages on merchandise.
Contact us: For any other questions please see our contact list for your Customer Service Representative at 203-445-7617.